Design Assurance Engineer, Principal

Location IN-Bangalore
Job ID
Smithamol Sebastian
Employment Type
Employee (Full-time)
Position Level
Senior Advisor/Principal/Senior Manager


The Solution SW Design Assurance Team supports Zebra’s promise of quality to our customers and is responsible for ensuring end-to-end reliability and quality operation of the Solution SW Service. This position requires the skills associated with a Site Reliability Engineer (SRE). The SRE will be expected to provide insight and guidance to solve Solution Software issues present in Solution SW Quality findings and gaps.  As an SRE specialized knowledge and a work history in several technical disciplines are critical to keeping distributed systems online with near perfect up time.


  • Working as part of a design team, provides all design/deployment assurance deliverables required in the development/deployment and mangaged services process at each phase, including:
    • Health monitoring defining critical end-to-end telemetry that we currently do not have, and require to assess the quality or risk of the Service as a Solution SW. Includes the monitoring and alerting for symptoms of predictive outages.
    • Provide insight to aspects of the customer journey. Develop currently missing criteria for critical aspects of robust resilient technology such as authentication, licensing etc. Define KPIs around these customer journey elements.
    • Integrate Business Units under a consistent framework for the Deployment and managed services assessment and Reporting process, heavily focused on IT and business operations.
    • Establish elements of a Solution SW or SW as a Service Release Process that focuses on Customer Quality
    • Provide guidance in the selection and requirements of Chef, Terraform, Kubernetes, Dynatrace or equivalent tools.
    • Evaluation of SW deployment aspects for SW Solutions and SW as a Service in cloud networking environments.  
    • Recommending design of internal test methods for SW deployment methodologies. 
    • Review procedures for achieving required levels of SW product reliability in customer environments.
    • Develop Field Readiness Review Checklist for SW as a Service world class deployment capability.
    • Provide feedback from the SaaS deployment process to engineering with recommendations on design requirements for deployment.
    • Recommend Methodologies for improving configuration issues. Work with team on automation and AI of the SW Solution configuration process.
    • Provide feedback in the development of improved design for managed services
    • Consult in determining the reliability of SW system level functioning and performance to achieve targeted Service Level Operation for company, customer and any governmental agency reliability objectives
    • Fluent in defect tracking tools such as ServiceNow or JIRA etc.
    • Using predictive algorithms and other methods to assess the potential for undiscovered SW defects or deployment problems during the setup, testing, and shake out process in the customer environment. 
    • Actively reviewing, understand and applying the Market Requirements relative to the SW Solution deliverables.
    • Document Engineering Specifications to quantify metrics and acceptable criteria for Field Readiness Release as part of the approval process in keeping with Zebra SW Quality Standards. 
    • May be responsible for quality activities to support the initiatives of the core development team, program manager or product line management deliverables
  • Contributes to innovation efforts by participating actively in brainstorming activities and actively benchmarking externally with other organizations on best practices in design/deployment assurance. Demonstrates leadership in the team by ensuring all considerations are utilized for solutions.
  • May Mentor or oversee the work of DAE or Technician level team members. May act as a functional lead directing the day to task a small group technician level individual contributors
  • Considered a subject matter expert in a Site Reliability Engineering field or discipline, frequently consults with and provides guidance for other functional management for complex decisions
  • Work with cross bisiness unit team members reviewing their Quality Processes and the deployment of SW Solutions agianst those processes.
  • Conducts Field Readiness Reviews with the entire releasing project team, (Professions Services, SW Engineering, Program Management, Customer Success Team, the Managed Services team, etc.)
  • Actively participate in program Risk Assessment, highlighting key quality issues from a customer focused perspective. Ability to highlight SW Quality shortcomings, managed services shortcoming, and deployment shortcomings and withhold Field Readiness approval when necessary. 
  • Conduct periodic SW and Field Readiness Quality Reviews where appropriate.
  • Assist project team in understanding technical issues and non-technical issues,  suggest testing or other approaches to determining root cause and corrective action
  • Candidate will be working largely with SW Solutions operating over a cloud network. Experience in Azure, GCP or AWS is required.
  • Candidate must have a propensity for systems interoperability across cloud networking.
  • Requires at least a Master's Degree in SW or Computer Science




  • Master's degree in an Engineering field (Mechanical, Electrical, or Reliability)
  • Minimum 12 years experience
  • Advanced knowledge, skill, and problem solving ability on personal computer based systems
  • Advanced knowledge and experience with spreadsheet and statistical software programs
  • Advanced Mathematics or Statistical methods and complex problem solving analysis tools and techniques
  • Effective verbal and written communication skills
  • Detailed and numbers oriented
  • Design For Six Sigma, Black Belt or Master Black Belt certification, P. Eng or advanced certification a plus

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