End-User Computing Systems Specialist, II

Location IN-Pune
Job ID
Derick Xavier
Position Level


Administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.


  • Contributes to perform on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Works with team to communicate highly technical information to both technical and nontechnical personnel.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
  • May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Supports company-wide, web-enabled solutions.
  • Mobile device administration, lifecycle management and process review/documentation across multiple regions in support of best practices for onboarding, offboarding and device/line transfers.
  • Manage Zebra’s Telecom Expense Manager as well as multiple carrier accounts.
  • Complete market analysis for contract renewals and negotiations on pricing and plan benefits


Job Requirements:

  • Minimum Education:
    • Bachelor’s degree required or equivalent experience
  • Minimum Work Experience (years):
    • 2 – 5 years of experience
  • Key Skills and Competencies:
    • Experience being the point of contact for Vendor, User, Billing, Process, and Technical issues/escalations.
    • Strong Communication and Social Skills in working with Vendor, Partners, Internal staff, and reporting status updates to leadership teams.
    • Must possess a level of field related knowledge normally acquired by working with or close to a carrier, or in the telecommunications industry.
    • Licenses/Certifications, special qualifications:
    • Good Communication Skills
    • Ability to understand end user issues
    • Technical hands-on experience
    • Able to work independently and excel in a collaborative environment
    • Ability to trouble shoot
    • Demonstrated knowledge of applicable IT systems / applications
    • Ability to develop new systems and tools
    • Experience in documenting and maintaining up to date systems procedures
    • Demonstrated analytical skills
    • Experience in performing in a fast-paced, high growth, rapidly changing environment
    • Ability to identify and implement process improvements


Why Zebra?

Zebra Technologies (NASDAQ: ZBRA) empowers the front line in retail/ecommerce, manufacturing, transportation and logistics, healthcare, public sector and other industries to achieve a performance edge.

We offer competitive fixed salary and on-target earnings as well as a range of corporate benefits which support the lifestyle, professional development, health and learning of our people. Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. We are excited to hear from you!


Equal Opportunities:

We are committed to offering equal opportunities and an inclusive & diverse working environment.

Therefore we encourage applicants from all sections of the community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

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