Jira Admin

Location IN-Bangalore
Job ID
96815
Function
Engineering
Recruiter
Anusuya R Rajendran
LITag
#LI-AR1
Position Level
II

Overview

Analyzes, Administer, support, and maintains software Tools for Zebra's SW Development Tooling Platform. Performs system deployment of software Tools and servers to maintain throughput and engineering consistency. Deploy, validates, and tests: architecture and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions.

Responsibilities

  • Analyzes, Administer, support, and maintains on a variety of SW Tool assignments that constitute a portion of a larger project
  • Provide Engineering Tools & Process related end user support to internal customers.
  • Work with peers to identify area of improvement in Engineering Tools support.
  • Document various support related knowledge base article for end users.
  • Troubleshoot break fix issues for tool users when require.
  • Process critical change requests for various engineering tools by following Change Request Management procedure.
  • Provide fast resolution to the end users in daily basis.
  • Proactively monitor Tools performance related alerts and take actions to mitigate issues.
  • May require working on tools deployment and maintenance activities when require.
  • Create procedural documentation for the SW Engineering Tools & Process Team. 
  • Communication with peers globally to discuss various issues and execute recommended solutions.
  • Participate in various level of Tools feature testing when required.
  • Work closely with IT in order to receive effective resolutions.
  • Seeks out new tools to analyze and solve problems
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Receives general instructions on routine work, new projects or assignments

Qualifications

  • Bachelor’s degree or Diploma with equivalent work experience in software tools and systems environment.
  • 2 to 5 years of application/Tools support to end users experience is a must.
  • 2+ years of various Tools administration experience is required.
  • Experience in JIRA, Confluence, Git and other engineering tools administration and support.
  • Familiar with various operating systems including Windows Server, Linux variants and UNIX.
  • Strong Developer support mind set.
  • Strong Ideal Team Player attributes.
  • Self-starter, self- motivated, and self-managed on day-to-day tasks
  • Quick learning skill in a fast paced environment. 
  • Strong written, oral and presentation skills in English.
  • Strong customer service communication.

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