Technical Support Engineer, II

Location IN-Pune
Job ID
96649
Function
Customer Service
Recruiter
Narayani Beldar
Position Level
II

Overview

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—
reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver
a performance edge to the front line of business. We develop new technologies and create
new solutions with partners to help organizations act with greater visibility, connectivity, and
intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your
path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading
company, and you can channel your skills towards causes that you and the Zebra community
care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our
customers, and the world.
Build your edge. Build what's next.
Define the edge of what's possible—for our people, our customers, and the world.
Analyzes, develops, designs, and maintains software for the organization's products and
systems. Performs system integration of software and hardware to maintain throughput and
program consistency. Develops, validates, and tests: structures and user documentation. Work
is evaluated upon completion to ensure objectives have been met. Determines and develops
approach to solutions.

 

Position acts as the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management to ensure efficient integration of Zebra's Products and solutions. The position is responsible for delivering consulting, guidance and development support to integrate Zebra Products and Solutions into customer applications.

Responsibilities

  • Works with customers, partners and others in creating solutions that integrate with Zebra devices
  • Works on design, development and delivery of integration solutions, covering all technical aspects of the implementation lifecycle.
  • Understands business challenges and translates them into process/technical solutions
  • Provides support for partners, integrators and customer's technical resources in delivering solutions
  • Responsible for project management of integration solutions of Zebra products and solutions
  • May work on creating training materials and participating in training programs.
  • Provides technical support for Zebra products and solutions at trade shows when requested

Qualifications

  • Bachelor's degree in Computer Science, Information Systems or related field
  • 2 to 5 years in a technology role
  • Programming knowledge in different environments (i.e. iOs, Android, Windows CE and .Net). (Programmer focus/specialization)
  • Proven experience in diagnostics and problem analysis (Programmer focus/specialization)
  • Experience working in MPOS systems developed for WinCE) (Programmer focus/specialization)
  • Experience in security standards such as PCI and EMV) (Programmer focus/specialization)
  • Knowledge and experience with Unix and Linux) (Programmer focus/specialization)

"Or"

  • Highly experienced with Wired/wireless and other radiofrequency applications (Network focus/specialization)
  • Highly experienced with Device Management Tools on premise or cloud based (Network focus/specialization)
  • Highly experienced with common operating system environments such as Microsoft, Linux and Unix(Network focus/specialization)

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