Change Management Consultant, Senior

Location MY-Penang
Job ID
Sri Sharmila Banu Dorai Raj
Position Level


The Change Management Consultant’s primary internal-facing responsibilities are to create and implement change management strategies and plans, coach business leaders on change leadership, enable others to drive change activities, help project teams integrate change management activities into their project plan, and create internal and external communications that aid in driving awareness and adoption of change Externally, the Lead plays an important part in representing the voice of the customer and communicating to non-Zebra stakeholders.


Change Management

  • Identify stakeholders, analyze stakeholder impacts, complete change management assessments, and create strategies to effectively drive change
  • Drive understanding and adoption of new and modified tools, business processes, systems, job roles, and organizational structures
  • Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
  • Create and manage execution of change management deliverables (Change Management Plans, Stakeholder Assessments, Impact Assessments, Communications Plans)
    Support and lead training efforts
  • Collaborate with peer change managers across Zebra to drive continuous improvement in the area of change management methodologies, documentation, communications, etc.

Engagement and Communications

  • Coordinate development and delivery of project-related communications and engagement activities
  • Plan and execute cross-company communications and stakeholder engagement activities, potentially including events, forums, awareness meetings, newsletters, posters, leadership videos, local open houses, road shows, celebrations, etc.
  • Collaborate with cross-functional marketing, communications, and partner program teams to coordinate timing and delivery of external communications
  • Prepare program-level change management materials for use in regular leadership reviews, program status meetings, quarterly business reviews, etc.
  • Establish and maintain necessary internal and external communications infrastructure, including change agents, distribution lists, mailboxes, repositories for documents and photos


  • BA/BS from an accredited college or university
  • 5-8 years experience
  • Relevant professional experience, including previous roles in change management and communications
  • Experience and training in change management and communications methodologies. Experience with Prosci ADKAR model, LaMarsh, or similar desired
  • Proven ability to work with different stakeholders and teams in a global, multi-site organization
  • Experience applying change management frameworks to a variety of types of projects, flexing frameworks, and tools per project needs
  • Experience leading change activities, including vision setting, leadership/change sponsor alignment and engagement, stakeholder analysis, impact identification, readiness assessment, communication strategies, training plans, and measurement of adoption
  • Experience coaching leadership and project team members to guide them through the change management process
  • Ability to think and act strategically and deliver high-quality results in a fast-paced environment
  • Excellent written and oral presentation skills
  • Attention to detail
  • Maturity and professionalism in interactions at all levels
  • Strong proficiency with Microsoft Office Suite (PowerPoint, Excel, Word)
  • Strong interpersonal skills, with ability to tailor style and messages for different audiences
  • Ability to coordinate, leverage, and maximize the knowledge, skills, and efforts of others to achieve goals
  • Solid project management skills, including ability to manage multiple, dynamic projects and tasks
  • International experience preferred
  • Desired skills: SharePoint, MS Project, social media, Yammer, video production
  • Experience with integrating acquisitions highly desired

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