Customer Onboarding Specialist, Senior

Location MY-Penang
Job ID
96537
Function
Operations
Recruiter
Eric Chou
LITag
#LI-EC1
Position Level
Support Senior

Overview

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Build your edge. Build what's next.

Join a community of changemakers, innovators, and doers.

Join Zebra.

Overview

Customer onboarding team is responsible for onboarding related to contractual customers and responds to both internal and external inquiries, leads commissioning processes including new requests and repairs. Zebra representative directly works with our customers to provide them ad hoc service proposal and works with contract sales data to initiate customer onboarding. This role serves as a primary point of contact for commissioning related matters and could be a good fit for proactive graduates with excellent English and communication skills.

Responsibilities

About the role

  • Captures partner input and develops action plan, often time re-using existing plans and examples as well as independently leading onboarding projects and leads multiple standard onboarding projects simultaneously within pre-defined service scope.
  • Demonstrates knowledge of project management principles and tools, including planning, scheduling, record keeping.
  • Proactively handles partner follow up, collects status updates from the project team and interprets inputs into onboarding status and defines priorities based on given feedback.
  • Provides regular status updates to project team, ensures execution against the project requirements and updates and revises project documentation as needed.
  • Participating in cross functional & region wide project representing functional area.
  • Leading depot partner concern management – handling relationship with depots. Driving improvements and mitigation plans between onboarding operations, engineering and customer.
  • Developing working relationship and communication channel with key cross functional partners within Zebra (CSNT, CS, Operations, Commissioning Engineering, Sales representatives...).
  • Acts independently to address issues and risks, provides recommendations and mitigation plan and prepares and leads Commissioning onboarding projects – including financial review, planning and execution.

Equal Opportunities:

Zebra is an equal opportunity/affirmative action employer committed to a diverse and expansive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together.

Zebra Benefit Package

We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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