Technical Customer Support, I

Location MY-Penang
Job ID
96402
Function
Customer Service
Recruiter
Sri Sharmila Banu Dorai Raj
LITag
#LI-SB1
Position Level
Support I

Overview

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Build your edge. Build what's next.

Define the edge of what's possible—for our people, our customers, and the world.

 

Are you ready for a fun and exciting job that utilizes your problem-solving skills in an exciting and fast paced environment? We are looking for a hardworking technical support representative to join our dedicated team and provide an outstanding customer service as well as demonstrates leadership skills and strong customer service and communication skills

 

We Want You !

 

Shift Pattern  - 12 hours ( 4 - 3 , 3 - 4  [DAY & NIGHT rotation]) 

Only 14-15days of work in a MONTH!

Responsibilities

The Role :

  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
  • Diffuses upset customers
  • Fully documents customer interactions in real-time
  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
  • Identifies and escalates complex problems under direct supervision
  • Works on a limited variety of problems of limited scope using defined procedures and practices
  • Collaborates with fellow technicians and supervisor to solve problems
  • Familiarizes self with new technologies, products and platforms

Qualifications

Qualification :

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
  • 1-3 years demonstrated working experience required
  • Basic computer literacy with a working knowledge of the Microsoft Office Package
  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates strong customer service and communication skills

 

Equal Opportunities:

Zebra is committed to offering equal opportunities and an inclusive & diverse working environment. Therefore we encourage applicants from all sections of the community

Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. As we celebrate our 50th year, this is a phenomenal time to join us – we are excited to hear from you!

 

Zebra Benefit Package

We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family

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