System Analyst, II

Location TW-Taipei
Job ID
Ayden Oh
Position Level


At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Build your edge. Build what's next.

Join a community of changemakers, innovators, and doers.

Join Zebra.


Part of the Zebra SW Engineering Tools & Process (SETP) Department under Engineering Shared Services organization, this role will be based in Taipei Taiwan, to administer various Engineering Tools and provide end user engineering support.

As part of the global SETP team, the Software Engineer II will be working closely with global engineering base, but work closely with Zebra internal Engineers in TDC and APAC also Engineers from various JDMs and ODMs partners.

Primarily this will analyze, administer, support, and maintain software Tools for Zebra's SW Development Tooling Platform. Performs system deployment of software Tools and servers to maintain throughput and engineering consistency. Deploy, validates, and tests: architecture and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions.




Analyzes, Administer, support, and maintains on a variety of SW Tool assignments that constitute a portion of a larger project

Provide Engineering Tools & Process related end user support to internal customers.

Work with peers to identify area of improvement in Engineering Tools support.

Document various support related knowledge base article for end users.

Troubleshoot break fix issues for tool users when require.

Process critical change requests for various engineering tools by following Change Request Management procedure.

Provide fast resolution to the end users in daily basis.

Proactively monitor Tools performance related alerts and take actions to mitigate issues.

May require working on tools deployment and maintenance activities when require.

Create procedural documentation for the SW Engineering Tools & Process Team.

Communication with peers globally to discuss various issues and execute recommended solutions.

Participate in various level of Tools feature testing when required.

Work closely with IT in order to receive effective resolutions.

Seeks out new tools to analyze and solve problems

Exercises judgment within defined procedures and practices to determine appropriate action

Receives general instructions on routine work, new projects or assignments



  • Bachelor’s degree or Diploma with equivalent work experience in software tools and systems environment.
  • 2 to 5 years of application/Tools support to end users experience is a must.
  • 2+ years of various Tools administration experience is required.
  • Experience in JIRA, Confluence, Git and other engineering tools administration and support.
  • Familiar with various operating systems including Windows Server, Linux variants and UNIX.
  • Strong Developer support mind set.
  • Strong Ideal Team Player attributes.
  • Self-starter, self- motivated, and self-managed on day-to-day tasks
  • Quick learning skill in a fast paced environment.
  • Strong written, oral and presentation skills in English.
  • Strong customer service communication.

Equal Opportunities:

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together.

Zebra Benefit Package

We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family!


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