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Part of the Zebra SW Engineering Tools & Process (SETP) Department under Engineering Shared Services organization, this role will be based in Taipei Taiwan, to administer various Engineering Tools and provide end user engineering support.
As part of the global SETP team, the Software Engineer II will be working closely with global engineering base, but work closely with Zebra internal Engineers in TDC and APAC also Engineers from various JDMs and ODMs partners.
Primarily this will analyze, administer, support, and maintain software Tools for Zebra's SW Development Tooling Platform. Performs system deployment of software Tools and servers to maintain throughput and engineering consistency. Deploy, validates, and tests: architecture and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions.
Analyzes, Administer, support, and maintains on a variety of SW Tool assignments that constitute a portion of a larger project
Provide Engineering Tools & Process related end user support to internal customers.
Work with peers to identify area of improvement in Engineering Tools support.
Document various support related knowledge base article for end users.
Troubleshoot break fix issues for tool users when require.
Process critical change requests for various engineering tools by following Change Request Management procedure.
Provide fast resolution to the end users in daily basis.
Proactively monitor Tools performance related alerts and take actions to mitigate issues.
May require working on tools deployment and maintenance activities when require.
Create procedural documentation for the SW Engineering Tools & Process Team.
Communication with peers globally to discuss various issues and execute recommended solutions.
Participate in various level of Tools feature testing when required.
Work closely with IT in order to receive effective resolutions.
Seeks out new tools to analyze and solve problems
Exercises judgment within defined procedures and practices to determine appropriate action
Receives general instructions on routine work, new projects or assignments
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.
Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together.
We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family!