Technical Support Engineer, II

Location MY-Penang | CN-Shanghai
Job ID
94863
Function
Customer Service
Recruiter
Sri Sharmila Banu Dorai Raj
Position Level
II

Overview

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Build Today. Create Tomorrow.

 

Become a leader at a leading company.

 

The Technical Support Engineer role acts as the technical liaison between Partners, Customers, Technical Support, Sales, Engineering and Product Management to ensure efficient integration of Zebra's Products and solutions. The position is responsible for delivering consulting, guidance and development support to integrate Zebra Products and Solutions into customer applications.

Responsibilities

  • Works with customers, partners and others in creating solutions that integrate with Zebra devices
  • Works on design, development and delivery of integration solutions, covering all technical aspects of the implementation lifecycle.
  • Understands business challenges and translates them into process/technical solutions
  • Provides support for partners, integrators and customer's technical resources in delivering solutions
  • Responsible for project management of integration solutions of Zebra products and solutions
  • May work on creating training materials and participating in training programs.
  • Provides technical support for Zebra products and solutions at trade shows when requested

Qualifications

  • Bachelor's degree in Computer Science, Information Systems or related field
  • 2 to 5 years in a technology role
  • Programming knowledge in different environments (i.e. iOs, Android, Windows CE and .Net). (Programmer focus/specialization)
  • Proven experience in diagnostics and problem analysis (Programmer focus/specialization)
  • Experience working in MPOS systems developed for WinCE) (Programmer focus/specialization)
  • Experience in security standards such as PCI and EMV) (Programmer focus/specialization)
  • Knowledge and experience with Unix and Linux) (Programmer focus/specialization)

"Or"

  • Highly experienced with Wired/wireless and other radiofrequency applications (Network focus/specialization)
  • Highly experienced with Device Management Tools on premise or cloud based (Network focus/specialization)
  • Highly experienced with common operating system environments such as Microsoft, Linux and Unix(Network focus/specialization)

 

Zebra Benefit Package

We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family

 

Equal Opportunities:

Zebra is committed to offering equal opportunities and an inclusive & diverse working environment. Therefore we encourage applicants from all sections of the community

 

Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. As we celebrate our 50th year, this is an excellent time to join us – we are excited to hear from you!

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