Technical Customer Support, II

Location MY-Penang
Job ID
94310
Function
Customer Service
Recruiter
Sri Sharmila Banu Dorai Raj
Position Level
Support II

Overview

 

Calling all Changemakers.

Zebra is waiting for you.

Join us as we transform the edge of the enterprise

 

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

 

SHIFT HOURS : Permanent Night Shift : 9.00PM to 6.00 AM / 8.00PM to 5.00PM

Responsibilities

Job Descriptions:

  • Communicate a technical workaround/solution to the customer via phone or email within a designated timeline
  • - Troubleshoot and diagnose any technical related matters on Zebra products via incoming phone or email request
  • Manage the customer’s expectation with positive communication and adherence to the company policies and guidelines
  • Record the customer issues and interaction via Zebra CRM tools
  • Manages multiple tickets related a spectrum of technical problems
  • Identify and escalate complex issues within direct supervision.
  • Works on a variety of challenges within a limited scope of process and procedure
  • Collaborate with team members and inter department to resolve any technical/non-technical related matters

Qualifications

  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
  • Basic computer literacy with a working knowledge of the Microsoft Office applications
  • 1-3 years related field working experience
  • Good proficiency in English communication
  • Strong customer service mindset and problem-solving skill
  • Willing to work on rotating shift
  • Ability to deliver result on any planned/unplanned tasks in a designated timeline
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates self-leadership qualities
  •  

 

Equal Opportunities:

Zebra is committed to offering equal opportunities and an inclusive & diverse working environment. Therefore we encourage applicants from all sections of the community

Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. As we celebrate our 50th year, this is a phenomenal time to join us – we are excited to hear from you!

Zebra Benefit Package

We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family

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