Server/Storage Operations Analyst, Senior

Provides technical support for computer/data center operations for both physical and virtualized environments.

• Provides technical system operations support for solutions and systems hosted in public cloud, virtualized, and container environments.
• Produces professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations for public cloud, virtualized, and container environments.
• Contributes to install, configure and troubleshoot server, public cloud, virtualized, and container environments.
• Consults with team to uphold access control, data integrity and file system security for the computer/data center environment.
• Creates to develop information technology and infrastructure projects which support on/off premise and Infrastructure-as-a-Service solutions.
• Internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
• Collaborates with team regarding company-wide, web-enabled and cloud-technology solutions
• Monitor existing infrastructure and processes, identify areas of weaknesses and propose improvements
• Resolve service outages and build automated responses for recurrence prevention
• Handle escalations from team members to assist with client and platform level issues
• Coordinate incident management, recommend changes, and work on technical projects
• Create and maintains documentation for processes, supported infrastructure resources and services
• Create new alerts, analyzes trends, find anomalies, fix things, and ask why something broke
• Participate in on-call rotation

Bachelor's Degree required or equivalent experience. Advanced Degree preferred.

Azure, Google, or AWS cloud Administration Certification

Preferred Work Experience (years):

5-8 years of hands-on experience in system administration, 2+ years focused on cloud platform management

Hands on experience with Azure, AWS, Google Cloud or one of the other major IaaS providers is required

• Key Skills and Competencies:
• Excellent communication skills
• Container compute (Docker/Kubernetes) experience
• Demonstrated experience working independently and collaboratively on projects
• Demonstrated experience trouble shooting
• Deep knowledge of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
• Solid systems administration understanding (Linux and Windows)
• Experience troubleshooting Operating Systems and Applications
• Experience developing automation solutions and working in a highly automated environment
• In-depth experience with Windows Server 2012+ and Linux operating systems, Cent OS\Redhat, ubunutu
• Experience with data storage and data backup technologies
• Knowledge of baseline and operations inside a cloud environment
• Experience with 3 or more is required (Rabbit MQ, Powershell, Linux bash scripting, python scripting)
• Experience with Docker and/or Kubernetes
• Experience in monitoring and setting up alerting for Cloud components
• Experience developing new systems and tools
• Experience in documenting and maintaining up to date systems procedures
• Experience in Microsoft AD and LDAP
• Advanced analytical skills
• Demonstrated Project Management skills
• Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment
• Experience identifying and implement process improvements
• Experience in load balancing solutions, including knowledge of SSL certificates and its installation
• Good knowledge in managing MySQL, PostgreSQL 9.3+, and MS-SQL DB’s