Senior Program Managers are responsible for the successful launch of Zebra’s products and services to market.
Skilled at building and leading teams to define technical and business solutions, by selecting and motivating staff and providing day-to-day direction to internal team members and external partner teams.
Ability to work with globally distributed teams, with different cultures and languages.
Good organizer and delegator. Able to empower and motivate the team.
Innovative and motivated person, able to lead team to identify and resolve risks and issues. Takes ownership of actions and initiatives, but also escalates quickly and effectively when senior management support is required.
Good communication skills at all levels of the organization. Able to work with a wide range of experience levels in development teams, and able to succinctly and effectively communicate with senior management.
Drives teams to follow Zebra business practices in an organized and effective manner.
Results oriented and meets commitments.
Monitoring the program from initiation through delivery including planning and directing schedules and overseeing budget/spending. Gathers input from the project team and acts independently to develop a Project Plan for projects of moderate to significant scope which may include novel products or services. Uses established tools, approaches / methodologies and templates to guide and document the plan and communicate it to the team. Gathers feedback from the team and to revise and complete the Project Plan as needed.
May lead multiple moderate to complex scope projects simultaneously, or manage a larger program directly or through oversight of less senior program managers. Programs may be moderate to complex in nature or one large program with cross-functional teams in numerous locations and time zones or significantly longer in duration.
Acts independently to coach team members to success or replace team members as needed. Oversees the work of the project team (indirectly supervises) involving members from a wide range of disciplines including engineering, marketing, and operations. Makes decisions independently to shift resources between programs to support success.
Organizes cross-functional activities, ensuring completion of the program i.e. product on schedule and within budget constraints. Owns regular meeting coordination, facilitation and documentation of progress.
Gathers status updates from the project team and interprets inputs from the team to assemble a consolidated view of status. Provides regular status updates to senior management as directed. Status reports are expected to be concise summaries, tailored to the audience which may include VP level team members. Owns ensuring alignment from key leaders of milestone achievement before moving the program forward.
Provides assistance with coordination of deliverables and project assets to assist the project team. Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance. Independently engages additional resources as needed to address obstacles or delays. Adjusts the plan per management guidelines as delays or obstacles are experienced.
Demonstrates advanced understanding of development processes and product launch scope and activities. Uses experience and knowledge to identify, recommend and implement process improvements.
Has good understanding of business principles, objectives, and measures.
Works to provide optimum business benefits to Zebra in the development of new products.
Able to develop Statements of Work, and negotiate these with suppliers and partners.
Prefer Master’s degree
8-10 years experience including minimum 2 years as team lead
Intermediate to advanced communication and facilitation skills. Formal training preferred
Intermediate to advanced presentation skills. Demonstrated comfort in presenting to mid to senior level cross functional audiences.
Demonstrated working knowledge of advanced concepts with program management approaches, tools and methodologies. PMP certification preferred
Intermediate to advanced skills in PC based documentation tools including MS Office and MS Project
Intermediate to advanced skills in delegation and follow up
Demonstrated expert knowledge / experience of technical business unit assigned to (Hardware, Software, Services, etc)