• Pre Sales Engineer

    Location IN-UP-Noida
    Job ID
    49569
    Function
    Sales
  • Overview

    The Sales Engineer Organization provides Pre-Sale technical support to the sales team and end user customers, primarily engaged in all facets of Pre sales technical engagements, ranging from demonstrations, proof of concepts, lab and pilot test implementations, Request for proposal (RFP) responses & Pre-Implementation troubleshooting.

    A Sales Engineer is an entry level position that will assist in defining technical requirements and recommending appropriate technical solutions that support the achievement of Zebra Technologies sales goals.  Candidate will be expected to have a basic knowledge of industry standard technologies, vertical markets and/or Zebra products (mobile computing, software development, security, wired/wireless networking, printing platforms and software)   Candidate will develop relationships with sales team, internal engineering, and key technical customer contacts in order to leverage these resources to Zebra’s advantage.  The successful candidate will participate in the development and execution of a technology strategy for assigned accounts or territory.  Some travel will be required.

        

    Responsibilities

    • Technical/Business Knowledge

      1. Uses basic knowledge of customers business to position Zebra solutions effectively versus competition
      2. Preliminary knowledge of software and/or hardware, testing and implementation.
      3. Understands and can solve problems of basic complexity (e.g. verifying technical compatibility) at the customer\partner level
      4. Basic understanding of LAN Protocols, Advanced Data Capture, Mobile Computing, Wide Area Networking (WAN) and RF theory, Security, Printing Solutions and software, Planning, and Implementation.
      5. Preliminary knowledge of Operations Support Systems (OSS) systems (problem reporting, provisioning, testing, and service activation systems/platforms).
      6. Ability to install applications on Android OS, Windows CE and Windows Mobile, and iOS operating systems and effectively diagnose systems (and above) level issues.
      7. Minimum of one industry or product certifications will be achieved in the first year.

       

      Skills Required

      1. Good written and verbal communication skills, good listening and presentation skills.
      2. Ability to work effectively and add value as a team member.
      3. Demonstrate basic troubleshooting skills.
      4. Must be able to coordinate across various groups and functional teams.
      5. Ability to perform tasks with moderate supervision.
      6. Ability to apply solutions, technology and products to a business opportunity.

       

      Responsibilities

      1. Assist Lead Sales Engineer(s) with pre-sale technical support on a variety of Zebra products to large Enterprise customers. Opportunity to work with and assist a team including Sales, System Integrators, Product Engineers, Program Managers and Senior Sales Engineers to implement Zebra solutions.
      2. Lead technical pre-sale activities on less complex solutions.
      1. Measured on assisting in achieving team sales goal.
      2. Attend technical, product and sales training as required
      3. Learn relevant solution sets, architectures and full product line specifications.
      4. Develop an understanding of relevant competitive solutions, products and services.
      5. Participate in the coordination of technical sales activities related to perspective accounts, partners and/or territory.
      6. Transfer industry, technical, and product knowledge to customers and partners
      7. Set-up and operate equipment for customer demonstrations and evaluations.
      8. Participate in technical presentations for customers, partners and prospects.

    Qualifications

      • A bachelor degree from an accredited institution and minimum 2-3 years work experience or a two year technical degree and a minimum 3-4 years experience or minimum 4-5 years experience working a technical role in pre sales, customer relations, call center or other technical role which required regular interface with external customers.
      • Certifications: Industry certification (e.g. MCSE, MCNE, CWNA, CCNA/CCDP, MCSE/NE, CISSP etc) desirable and/or strongly preferred
      • Software development OS: (e.g. Android OS, Microsoft WinMobile/CE, Apple iOS, , Web applications including HTML 5) desirable and/or strongly preferred
      • Zebra Technologies product portfolio experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
      • Pre-Sales technical sales experience preferred.

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