• Collections Analyst, I

    Location MY-Penang
    Job ID
  • Overview

    Zebra’s Credit and Collections department assesses customer financial risk, recommends credit lines, collects receivables, manages the dispute resolution process, handles special billing, validates and processes credit memo requests, and applies receipt of customer payments and miscellaneous funds.


    The Collections Analyst I is assigned an accounts receivable territory with primary responsibility for interfacing with customers to procure payment and resolve any outstanding claims, disputes or short-pays. Additionally, the Collections Analyst I monitors the credit lines on its assigned accounts.


      1. Downloaded daily deposits from bank system for posting.
      2. Apply the receipts to customer accounts.
      3. Investigated misapplied payments to correct and ensure proper allocation.
      4. Researched payments inquiries from internal and external customers and assisted with payment reconciliations.
      5. Process Debit/Credit Memos for any adjustment such as rebate, price discrepancy, freight waiver, duplicate invoices, missing shipment. Ensure we don’t over credit the customer by checking the supporting documents and back-up.
      6. Perform the SOX internal control audit.
      7. Performs other duties as assigned, such as special projects within the department.


      • Diploma or equivalent work experience
      • Ability to work independently and capable of multi-tasking
      • Able to deliver under tight timelines
      • Strong problem solving and research skills
      • Strong PC skills including current Microsoft Office applications, ERP system

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