Marketing Contact Center (MCC) role @70% - MCC agents are challenged to support and increase growth by continuously engaged to retain customer relationships and forge new ones. They are tasked in optimizing the amount of one-time buyers who become repeat purchasers, and eventually loyal customers. Also acts as a filter to provide sales with quality leads which entails a higher % closure rate. Responsible in obtaining contact and working with global demand Gen team to input contact into database either as prospect or nurture purpose.
Partner Interaction Center (PIC) role @30% - PIC agent acts as the first point of contact from Zebra with partners and partners to be. The team members are tasked to maintain the highest professionalism in delivering end to end customer becoming a partner onboarding experience and satisfaction. The team would also be challenged to ensure partners are compliance with the program as per the agreement and addendum signed.
Marketing Contact Center (MCC) (70%)
Partner Interaction Center (PIC) (30%)
Partner Management skills
Regional Support Scope/Language
Support Languages; English, Korean
Support region; Korea
Degree or Disciplined in Business Administration or Marketing or
2 years or more experience within the Call Center Environment