• Lead Management, II (1 Year Contract - Renewable)

    Location TH-Bangkok
    Job ID
    45870
    Function
    Marketing
  • Overview

    The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound Pre-Sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, tele-profiling, and data verification projects when required by Regional Marketing teams.

    Responsibilities

    • Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead management system.
    • Follow-up on campaigns, perform tele-profiling and data verification calls as and when required by Regional Marketing Team
    • Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy.
    • Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly
    • Promotes a positive image of product, technical skills and company commitment to provide quality customer service
    • Ensures Zebra’s sales resources and partners receive qualified and comprehensive leads
    • Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules
    • Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions
    • System training to Sales & Partners
    • Qualified leads and support to Sales and Partners on lead management
    • Quality and complete data in the system
    • Reports for quality and lead generation metrics
    • Active participation in system testing
    • Outbound demand general call support as required.
    • Provides recommendations for newco lead management system and processes
    • Create new co-lead management, lead generation and follow-up processes

    Qualifications

    • Preferred Education:
      • BA/BS degree preferred or equivalent work experience
    • Preferred Work Experience (years):
      • 2-5 years experience in customer support, marketing or sales support
    • Key Skills and Competencies:
      • Team worker
      • Action oriented
      • Customer focused
      • Results driven
      • Strong problem solving
      • Excellent time and task management
      • Ability to multitask
      • CRM/PRM knowledge
      • Excel/PowerPoint
      • Strong communications skills both spoken and written, strong negotiation & selling skills
      • Multilingual (EMEA)
      • Awareness of regional and cultural differences
      • Product portfolio and solutions knowledge
      • Strong interpersonal and communication (written and verbal) skills
      • Calm and confident telephone manner

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