• Sustaining Engineer, Senior

    Location IN-KA-Bangalore
    Job ID
    45742
    Function
    Engineering
  • Overview

    Zebra Technologies (Zebra.com, NASDAQ:ZBRA) builds tracking technology and solutions that generate actionable information and insight, giving companies unprecedented visibility into their businesses by giving physical things a digital voice. Global Solutions and Services (GSS) is an exciting part of the Zebra Technologies business, created to deliver innovative service offerings that increase the productivity and efficiencies of businesses and public organizations across key vertical markets. The Service Technologies team within GSS is looking for an experienced Sustaining Engineer to enhance and support existing products.

     

    This Senior Sustaining Engineer will be part of a team supporting our customers (internal and external) engaged with our visibility applications, dashboards and portals. The platform gives our customers, partners, and professional services teams valuable status and insights into operational assets and associated data. The primary objective of this role is to work with our customer support teams and development teams to investigate and resolve software and data issues. The position will coordinate defect resolution and identify improvements needed to close gaps in customer satisfaction.

    Responsibilities

    • Perform data analysis within large data systems to provide root cause analysis
    • Responsible for analyzing software issues pertaining to features and reporting content to determine appropriate resolution needed
    • Responsible for providing issue resolution in a timely manner for patch releases and hotfixes
    • Taking initiative to suggest opportunities for application improvements

    Qualifications

    • Bachelor degree or higher
    • 7-10 years of relevant experience
    • Excellent problem solving, analytical skills, and technical troubleshooting skills
    • Demonstrates initiative, taking prompt action to identify issues/opportunities and accomplish objectives, going beyond what is required and/or expected
    • Experience with application and data integration concepts, and technologies
    • Exposure to ETL data flow
    • Exposure to big data platforms and tools such as Cassandra, ElasticSearch, and Hadoop desired
    • Expertise in software and web application testing methodology and test processes
    • Strong knowledge of operating systems (Linux/Windows)
    • Experience in Java, Angular 2+, Spring, HTML 5, CSS 3 technologies
    • Expertise in writing SQL queries
    • Ability to work independently and remotely with limited supervision
    • Must be flexible and be able to adapt strategy to changing business requirements
    • Excellent written & verbal communication and presentation skills
    • Ability to handle multiple tasks, prioritize and meet deadlines
    • Exposure to Agile methodologies desired
    • Exposure to Jira and Git desired
    • Exposure to Python desired

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