Server/Storage Operations Analyst, Senior

Location MY-Penang
Job ID


Provides technical support for computer/data center operations for both physical and virtualized environments.


  • Produces professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations for both physical and virtualized environment.
  • Contributes to install, configure and troubleshoot server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.
  • Consults with team to uphold access control, data integrity and file system security for the computer/data center environment.
  • Creates to develop information technology and infrastructure projects which support on/off premise and Infrastructure-as-a-Service solutions.
  • Internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Collaborates with team regarding company-wide, web-enabled and cloud-technology solutions
  • Monitor existing infrastructure and processes, identify areas of weaknesses and propose improvements
  • Resolve service outages and build automated responses for recurrence prevention 
  • Handle escalations from team members to assist with client and platform level issues
  • Coordinate incident management, recommend changes, and work on technical projects
  • Create and maintains documentation for processes, supported infrastructure resources and services
  • Create new alerts, analyzes trends, find anomalies, fix things, and ask why something broke
  • Participate in on-call rotation


  • Preferred Education:
    • Bachelor's Degree required or equivalent experience. Advanced Degree preferred.
    • AWS Administration Certification


  • Preferred Work Experience (years):
    • 5-8 years of hands-on experience in system administration, 2+ years focused on cloud platform management
    • Hands on experience with Azure, AWS, Google Cloud or one of the other major IaaS providers is required


  • Key Skills and Competencies:
    • Excellent communication skills
    • Demonstrated experience working independently and collaboratively on projects
    • Demonstrated experience trouble shooting
    • Deep knowledge of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
    • Solid systems administration understanding (Linux and Windows)
    • Experience troubleshooting Operating Systems and Applications
    • Experience developing automation solutions and working in a highly automated environment
    • In-depth experience with Windows Server  2012 and Linux operating systems, Cent OS\Redhat, ubunutu
    • Experience with data storage and data backup technologies
    • Knowledge of baseline and operations inside a cloud environment
    • Experience with 3 or more is required (VMware, Apache 2.2 +, Rabbit MQ, Powershell, Linux bash scripting, Docker, Kubernetes)
    • Experience in monitoring and setting up alerting for Cloud components
    • Experience developing new systems and tools
    • Experience in documenting and maintaining up to date systems procedures
    • Advanced analytical skills
    • Demonstrated Project Management skills
    • Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment
    • Experience identifying and implement process improvements
    • Experience in load balancing solutions, including knowledge of SSL certificates and its installation
    • Good knowledge in managing PostgreSQL 9.3+ and MS-SQL DB’s

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