Business Analysts support the operations they are aligned with by providing reporting, interpretation and data-based recommendations to business leaders. This position oversees the work of individual contributor business analysts and may act as an analyst for some projects themselves.
Essential Duties and Responsibilities: – Plans, manages, oversees and controls the activities of a team that provides business process support for a business segment, group or team. – May analyze more complex process improvement initiatives (such as Lean or Six Sigma) or as workload dictates. Projects may span business units or require significant cross functional alignment or involvement. Assignments often include designing process from scratch in emerging functional organizations or business units. – Manages through team the root cause analysis of process failures. Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU – Captures current challenges, desired outcomes and recommendations – Documents agreements and owns drafting and revision of new / updated business processes in assigned business unit – Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts. – Trains employees in new process flow / requirements – Measures and reports on success of new / revised processes in the BU. Reporting may include presentations to mid to senior level or executive audiences. – Provides consultation on the use of re-engineering techniques to improve process performance and product / service quality. – Performs cost and benefit analyses. – Acts as a subject matter expert and escalation point for subordinate team – Selects, develops, and evaluates team members’ performance against goals – May coach / mentor or oversee the work of less senior BPAs, acting as a resource and escalation point
Strong facilitation skills, including conflict management. Demonstrated expert knowledge with functional processes in assigned BU. Preferred – some experience as an incumbent worker Demonstrated expert knowledge / experience using basic change management principals and approaches. Formal training preferred.