Digital Content Specialist, II

Job ID
Customer Support


The Digital Content Specialist role is a key liaison between internal Zebra support teams (product management, software engineering, technical publications) and Zebra customers. This person will work with engineers and product managers to publish support information on – software download files, product images, how-to videos, technical articles, and other educational materials – and organize that information in a way that is intuitive to customers so they can find what they need to resolve technical issues and get the most out of their Zebra device


Essential Duties and Responsibilities:

  • Responsible to resolve website errors
  • Upload digital assets into digital asset management system and tag with appropriate metadata 
  • Maintain device support pages within the Adobe Experience Manager CMS based on input from product managers, engineers, digital marketing, SEO/analytics team, sales, and other key business owners to ensure adherence to brand standards and strategic direction
  • Lightly edit content delivered from the business for accuracy, consistency and grammar; suggest design and content improvements to better create an intuitive, consistent customer experience
  • Continually review and optimize assets and pages to resolve any broken links, issues or bugs, and to improve search engine position
  • Participate in User Research activities around improving the Customer Self-Service experience on com
  • Work closely with Services and Support teams to ensure business strategy and goals are understood while creating/recommending content that bridges the gap between business requirements and user needs as per the buyers journey
  • Work with Analytics team to pull reports and gain insights on the performance of pages and assets on the Customer Self-Service pages


  • 2+ years’ experience in managing content for a high traffic website
  • BA/BS required in Marketing, Communication, Library Sciences, Humanities, Media/Journalism or a related field
  • Strong attention to detail
  • Strong proofreading and editing skills in English 
  • Extremely organized, ability to prioritize work and manage multiple projects at one time 
  • Self-directed (some work will be remote); willing to try different avenues to solve problems
  • Basic HTML knowledge and experience with a content management system such as Adobe Experience Manager
  • Basic image production skills in Photoshop or similar tool

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