Digital Content Specialist, II

MY-Penang
Job ID
45279
Function
Customer Support

Overview

The Digital Content Specialist role is a key liaison between internal Zebra support teams (product management, software engineering, technical publications) and Zebra customers. This person will work with engineers and product managers to publish support information on Zebra.com – software download files, product images, how-to videos, technical articles, and other educational materials – and organize that information in a way that is intuitive to customers so they can find what they need to resolve technical issues and get the most out of their Zebra device

Responsibilities

Essential Duties and Responsibilities:

  • Responsible to resolve website errors
  • Upload digital assets into digital asset management system and tag with appropriate metadata 
  • Maintain device support pages within the Adobe Experience Manager CMS based on input from product managers, engineers, digital marketing, SEO/analytics team, sales, and other key business owners to ensure adherence to brand standards and strategic direction
  • Lightly edit content delivered from the business for accuracy, consistency and grammar; suggest design and content improvements to better create an intuitive, consistent customer experience
  • Continually review and optimize assets and pages to resolve any broken links, issues or bugs, and to improve search engine position
  • Participate in User Research activities around improving the Customer Self-Service experience on com
  • Work closely with Services and Support teams to ensure business strategy and goals are understood while creating/recommending content that bridges the gap between business requirements and user needs as per the buyers journey
  • Work with Analytics team to pull reports and gain insights on the performance of pages and assets on the Customer Self-Service pages

Qualifications

  • 2+ years’ experience in managing content for a high traffic website
  • BA/BS required in Marketing, Communication, Library Sciences, Humanities, Media/Journalism or a related field
  • Strong attention to detail
  • Strong proofreading and editing skills in English 
  • Extremely organized, ability to prioritize work and manage multiple projects at one time 
  • Self-directed (some work will be remote); willing to try different avenues to solve problems
  • Basic HTML knowledge and experience with a content management system such as Adobe Experience Manager
  • Basic image production skills in Photoshop or similar tool

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