Working on the Global Support Community team to develop and support the case management and RMA applications. Involves gathering and development of business requirements, processes and overseeing their implementation. Collection of feedback from internal teams, external partners and customers to drive process and application enhancements. Driving the self-service adoption of the RMA and Case Online portals. Communicating and reporting of updates and statuses to senior levels of management, internal customer facing teams and externally to partners and customers.
Essential Duties and Responsibilities: