End-User Computing Systems Technician, Senior

CN-Shanghai
Job ID
45049
Function
IT

Overview

Performs advance installation, repair and preventative maintenance of personal computer and related systems.

Responsibilities

  • Performs advanced installation, repair and preventative maintenance of personal computer and related systems.
  • Evaluates suitable software to meet user requirements.
  • Troubleshoots advanced software and hardware failures, and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Assist Network Administrator.
  • May be internal and external client-focused for company-hosted web-enabled solutions
  • Installation and configuration of desktop and Laptop with the Standard image
  • Operating Systems (OS) installation/re-installation, upgrades and Patches updates
  • Software installations such as OS (Various flavors), Office, MS Project as requirement
  • Manage Tickets in on-line systems: Activate tickets upon review, Escalate issues if necessary, close tickets upon completion.
  • Assistance for hardware and software procurement
  • Manage on-site asset management (Hardware and Software Inventory, disposal, etc.)
  • Oversee and update assigned support service requests. 
  • Handle daily technical support activities on desktop support, data network and server management. 
  • Work Closely with the business and Understand the requirement and provide the appropriate solution 
  • Co-ordinate with the global team/Regional functional team to resolve all the IT related issues to the users

Qualifications

  • Desired Skills and Exposure:

 

    • Experience with applications like Service NOW, Oracle ERP, Office 365 and SCCM.
    • Experience with Remote tools like RDP, Skype For Business, Webex and Teamviewer.
    • Experience with PC hardware Inventory management, purchase and maintenance.
    • Experience with VMWare, AD, File Server and VDI.
    • Experience with basic maintenance of Server room.
    • Experience with phone and video conference calls setup and support.
    • Experience with Cisco Desk Phone Support
    • Experience with Local Area Network Support and Maintenance
    • Experience with Incidents, SLA and Processes.
    • Experience with Vendor liaisons.
    • Ability to read back traces and isolate potential problem areas at varying levels of depth and complexity.
  • Preferred Education:

     

    • Requires a High School Diploma or Bachelor's degree preferred
  • Preferred Work Experience (years):
    • 2-4 years of experience
  • Key Skills and Competencies:
    • Advanced Excel and database skills
    • Advanced applicable IT applications
    • Demonstrating professional client interfacing skills
    • Advanced IT trouble- shooting skills
    • Able to multi-task while working under pressure and meeting deadlines

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