End-User Computing Systems Technician, II

LK-Rajagiriya
Job ID
45020
Function
IT

Overview

Performs the installation, repair and preventative maintenance of personal computer and related systems.

  • Troubleshoot and resolve the incidents (Hardware and software) related to Desktop/Laptop and associated peripherals
  • Installation and configuration of desktop and Laptop with the Standard image
  • Operating Systems (OS) installation/re-installation, upgrades and Patches updates
  • Software installations such as OS (Various flavors), Office, MS Project as requirement
  • Manage Tickets in on-line systems: Activate tickets upon review, Escalate issues if necessary, close tickets upon completion.

 

  • Desktop IMAC and Co-ordinate with Vendors for Support
  • Assistance   for hardware and software procurement
  • Manage on-site asset management (Hardware and Software Inventory, disposal, etc.)

 

    • Implementing a preventative maintenance program for desktops and Laptops
  • Oversee and update assigned support service requests. 

 

    • Handle daily technical support activities on desktop support, data network and server management. 
    • Installation of Linux and trouble shooting
  • Work Closely with the business and Understand the requirement and provide the appropriate solution
  • Co-ordinate with the global team/Regional functional team to resolve all the IT related issues to the users including the Engineering Applications

Responsibilities

  • Performs the installation, repair and preventative maintenance of personal computer and related systems.
  • Assists in determining suitable software to meet user requirements.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • May assist Network Administrator.
  • May be internal and external client-focused for company-hosted web-enabled solutions

Qualifications

  • Preferred Education:
    • Requires a High School Diploma or Bachelor’s degree preferred 
  • Preferred Work Experience (years):
    • Minimum of 1-2 years of experience
  • Key Skills and Competencies:
    • Experience with excel and database skills
    • Experience with applicable IT applications
    • Demonstrate experience with quality client interfacing skills
    • Experience trouble-shooting IT Solutions
    • Experience working under pressure and meeting deadlines
    • Qualification

        • Diploma or Bachelor’s degree in Electronics/Computer Science,
        • Must have 4+ years of experience in Desktop/Windows Support
        • Certified Microsoft professional (MCSA or MCSE) or RHCE will be added advantage
        • Knowledge of L1 level support in LINUX environment
        • Good Networking knowledge
    • Excellent written and verbal communication skills,
    • Strong problem solving and customer related skills and ability to interact well with people of all levels – internally and externally.
      • Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment

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