Business Systems Analyst, I

Job ID


This position will be the primary contact point for Defective on Arrival (DOA) daily operation and escalations for EVM and AIT products.


  • Ensure the DOA replacement device is send to customer in timely manner.
  • Ensure that customer return the faulty device to Zebra in timely manner.
  • Managing the Defective on Arrival (DOA) process to ensure the DOA cycle is completed in a timely manner.
  • Create and manage DOA cases in Salesforce system
  • Quality contact for Defective on Arrival (DOA) order processing in Siebel and Oracle Trilogy system
  • Work closely with Customer Service, Technical Support, Engineering, Product and Supply Chain team in order to ensure smooth and timely solution deliveries to a customer
  • Monitoring of trends and commonly reported problems or issues. Escalation of all issues requiring management awareness and/or assistance
  • Develop strong internal relationships critical to the timely and accurate problem isolation and resolution, built upon professional trust and integrity
  • Document and track exceptional events that may need investigation that fall outside of normal operating procedures
  • Work with BTO team and drive successfully system transition around the escalation processes
  • Ensure that all policies and procedures are based on sound business practices, and work closely with colleagues from other regions on globalization


  • Candidate must has at least a Diploma or Bachelor’s Degree.
  • Project management certification, skills and experience will be an added advantage
  • Strong leadership skills and able to work independently with minimal supervision.
  • Strong Organizational and time management skills
  • Demonstrated ability to effectively prioritize workload and meet deadlines
  • Proven ability to assist with complex projects in a highly stress environment while maintaining a professional composure
  • Ability to logically analyze complex problems and situations.
  • Intermediate to Advanced level experience with MS Office.
  • Must have excellent communication skills; oral, written and listening skills in English
  • Successful candidate will be based in Penang, Malaysia.

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share with your network