Services Specialist, II

AU-Glen Waverley
Job ID
44785
Function
Operations

Overview

Service contract renewals improve communications bewteen the PAC contracts administration team and distrubitors. Assist distrubitors and partners to renew their service contracts before the expiry date.

Responsibilities

  • Consults with assigned distributors or channel partners to identify process improvement opportunities to support excellence in service quality, including increase to service revenues and improving efficiencies of business process
  • Key resource to assigned distributors or channel partners on Zebra services.
  • Work with Distributors / channel partners to consistently improve processes and maintain education about the changes to our systems, available services, processes, pricing and SKUs.
  • Key escalation/contact point when distributors or channel partners identify issues.
  • Works on action plans resulting from channel partner or distributor requests. Resolves in a timely fashion, communicates status updates to stakeholders as appropriate.
  • May analyze and update CRM system information to ensure accurate information is.
  • May work with internal teams or vendors to ensure transactions are processed in a timely fashion. Demonstrates ownership and accountability to resolve to partner or distributor satisfaction.
  • Works with internal stakeholders to ensure the information available to distributors / channel partners is accurate and valid
  • Measures, reports and helps drive performance against KPI’s for assigned channel partners or distributors
  • Contributes to managing accurate records of active / inactive distributors or channel partners

Qualifications

Preferred Education:

Bachelor's Degree required or equivalent experience

Preferred Work Experience (years):

Minimum of 2+ years of experience.

Key Skills and Competencies:

  • Strong quantitative, analytical and statistical skills
  • Able to cultivate strong collaborative working relationships and contacts within work group and throughout the company
  • Working knowledge of Oracle and Salesforce.com systems Understanding of service renewals business processes and tools
  • Excellent interpersonal, communication and relationship management skills

 

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