Services Specialist, II

AU-Glen Waverley
Job ID


Service contract renewals improve communications bewteen the PAC contracts administration team and distrubitors. Assist distrubitors and partners to renew their service contracts before the expiry date.


  • Consults with assigned distributors or channel partners to identify process improvement opportunities to support excellence in service quality, including increase to service revenues and improving efficiencies of business process
  • Key resource to assigned distributors or channel partners on Zebra services.
  • Work with Distributors / channel partners to consistently improve processes and maintain education about the changes to our systems, available services, processes, pricing and SKUs.
  • Key escalation/contact point when distributors or channel partners identify issues.
  • Works on action plans resulting from channel partner or distributor requests. Resolves in a timely fashion, communicates status updates to stakeholders as appropriate.
  • May analyze and update CRM system information to ensure accurate information is.
  • May work with internal teams or vendors to ensure transactions are processed in a timely fashion. Demonstrates ownership and accountability to resolve to partner or distributor satisfaction.
  • Works with internal stakeholders to ensure the information available to distributors / channel partners is accurate and valid
  • Measures, reports and helps drive performance against KPI’s for assigned channel partners or distributors
  • Contributes to managing accurate records of active / inactive distributors or channel partners


Preferred Education:

Bachelor's Degree required or equivalent experience

Preferred Work Experience (years):

Minimum of 2+ years of experience.

Key Skills and Competencies:

  • Strong quantitative, analytical and statistical skills
  • Able to cultivate strong collaborative working relationships and contacts within work group and throughout the company
  • Working knowledge of Oracle and systems Understanding of service renewals business processes and tools
  • Excellent interpersonal, communication and relationship management skills


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