Services Specialist, II

MY-Kuala Lumpur
Job ID


Contributes to managing the relationships between Zebra and our channel partners or distributors

selling and / or providing service to Zebra devices and solutions



Essential Duties and Responsibilities:

Consults with assigned distributors or channel partners to identify process improvement

opportunities to support excellence in service quality, including increase to service revenues and

improving efficiencies of business process

Key resource to assigned distributors or channel partners on Zebra services.

Work with Distributors / channel partners to consistently improve processes and maintain

education about the changes to our systems, available services, processes, pricing and SKUs.

Key escalation/contact point when distributors or channel partners identify issues.

Works on action plans resulting from channel partner or distributor requests. Resolves in a

timely fashion, communicates status updates to stakeholders as appropriate.

Analyzes and updates internal pricing system with SKUs and Discount Codes as needed

May analyze and update contract entitlement system information to ensure accurate End of

Service Life (EOSL) dates are represented to prevent rejected orders for beyond EOSL terms.

May work with internal teams or vendors to ensure EDI transactions are processed in a timely

fashion. Audits status of EDI transactions. Demonstrates ownership and accountability to

resolve to partner or distributor satisfaction.

Proactively checks end user site for accessibility. Takes action to resolve if site is down /

unavailable to distributors or channel partners.

Works with internal stakeholders to ensure the information available to distributors / channel

partners through the end user site is accurate and valid

Measures, reports and helps drive performance against KPI’s for assigned channel partners or


Contributes to managing accurate records of active / inactive distributors or channel partners


Preferred Education: Bachelor's Degree required or equivalent experience

Preferred Work Experience (years): Minimum of 2+ years of experience.

Key Skills and Competencies:

Strong quantitative, analytical and statistical skills

Able to cultivate strong collaborative working

relationships and contacts within work group and

throughout the company

Working knowledge of Oracle and

systems Understanding of service renewals business

processes and tools

Excellent interpersonal, communication and relationship

management skills


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