• Quality Assurance Analyst, Senior

    Location IN-KA-Bangalore
    Job ID
  • Overview

    Software Quality Design Assurance Engineer, whose key role is to assess and improve SW Quality of Mobile Computing products and components at the design development stage in accordance with prescribed standards and methods for determining SW design quality.  Position supports and ensures our customers receive secure, robust commercial grade SW in the product offerings we provide. Drive continuous SW Quality improvement through data driven metrics and analysis. Candidate will be required to bring SW Quality Assurance to the next level of advancement by implementing leading edge SW Quality Analysis Tools.


    • Position: Individual Contributor 


      PRINCIPAL ACCOUNTABILITIES: Create project level quality plans, in keeping with the Zebra Technology Quality Standards. Assure all organizational level quality goals are consistent with project level goals. Ensure software quality meets criteria for product ship acceptance, in accordance with the quality plan and Release Readiness criteria. Identify deviations from stated organizational goals, standards and processes. Lead Software Quality Reviews for programs in process, perform an analysis and provide feedback of all SW Quality metrics deliverables from Development Team and all test organizations. Highlight any quality issues to ensure the program is on the glide path to meet SW product quality release objectives. Ideal candidate will have strong knowledge of cause and effect relation between SW defects and potential impact and consequences to customers, enabling strong customer advocacy support.

      For programs in process, perform analysis of quality metrics, analysis of defect root cause and defect risk assessment, input decision as to prioritization and severity of SW defects, represent customer vantage point for all quality related issues. Consult closely with development and test teams in providing predictive defect charts for SW defect arrival and burndown rate. Assess SW stability according to prescribed methods and Key Performance Indicators in light of Customer Facing attributes. Above activities would require data and metrics gathering as well. Strong ability to countermand scheduling pressure for product release with Quality metrics and use case exceptions in promoting a solid SW Quality focus.

      Set up and conduct Release Readiness and other key milestone reviews with the entire end-to-end product team according to prescribed methods.  Assure project level quality goals are supported by all functional operation areas. Provide monthly dashboard and metric packages of product and business level data for executive and senior leadership members. Coordinate and manage Quarterly Quality Reviews.

      Various other responsibilities would include but not limited to assisting the Engineering team in defining, set up parameters for Jira/SPR defect reporting system and other SW quality tools such as static analysis tools, requirements management tools and SW code review tools etc.

      SW Quality improvement performance will be measured by improvement level in SPR defects per product over time. Our SW Quality organization has achieves a 100% improvement YoY in customer SPR defects for our mainline products.



    1. BS in Computer Engineering (advanced degree preferred)
    2. 7 to 10 years of SW Quality Assurance Experience
    3. Experience in defect management tools
    4. Proficient knowledge of Microsoft office tools
    5. Strong Analytical Skills
    6. Capable of working with limited supervision
    7. Risk assessment capability
    8. Proven track record of driving cultural change advocating SW Quality
    9. Capable of multi-tasking
    10. Project management experience very helpful
    11. Experience in implementing code coverage tools, extremely helpful
    12. Track record of ushering in or working with Unit Test Frameworks
    13. Knowledge of how to scrutinize SW security weaknesses.
    14. Ability to provide technical solutions to road blocks complex SW Quality issues.  

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